Remote control

Starting a remote control session

A remote control session can be started by navigating to a device detail page and clicking the remote control button in the “Specs & Actions” section.

If the device is online, this will iniate the connection to the device.

Once the connection is established the consent screen will appear. This allows a user near the device to accept or the decline the request. While this dialog is visible no interaction with the device is possible. If no action is taken, the device will automatically accept the remote control session after 30 seconds.

During a remote control session you can use a mouse and keyboard to control the remote device.

Ending a remote control session

1. A remote control session can be ended by clicking the disconnect button in the top right corner of the screen. This will end the session and close the remote control screen.
   

   

2. A remote control session will automatically terminate if no activity is detected for 5 minutes. After 4 minutes of inactivity a warning will be displayed. By discarding the warning it is possible to continue the remote control session.
   

   

Remarks

• A device can only accept one remote control session at a time. If you try to connect to device that is already being remote controlled an error message will be displayed in the bottom left corner of the application.
  

  

• The remote device is a touch device. It is not possible to use the mouse wheel to scroll through list. Howver this can be achieved by an upward or downward swipe motion.

• Audio from the device will not be audible via the remote control session.