Manual - i3TOUCH PXr

Disconnect the product from power supply immediately if major failures occur.

Major failures include the following:

• Smoke, peculiar smell or abnormal sound is discharged from the product. 

• No image or sound is displayed, or the image error occurs. 

• Where the mains plug or an appliance coupler is used as the disconnect device the disconnect device shall remain readily operable.

In the preceding scenarios, do not continue to use the product. Disconnect power supply immediately and contact professional staff for troubleshooting.

Do not drop liquid, metal or anything combustible into the product. 

• If any liquid or metal is dropped into the product, power off the product and disconnect power supply, then contact professional staff for solutions. 

• Pay attention to children when they are close to the product.

Put the product on a stable surface. 

An unstable surface includes and does not limited to an inclined plane, a shaky stand, desk or platform, which might cause turnover and damage.

Do not open the cover or change the product on your own.

High voltage components are installed in the product. When you open the cover, high voltage, electric shock, or other dangerous situations may occur. 

If inspection, adjustment, or maintenance is required, contact the local distributor for help.

Use the specified power supply.

• To prevent the product from being damaged, do not use any cables other than the one provided with the product.

• Use a three-wire socket and ensure that it is properly grounded. 

• Pull out the power plug from the socket if the product is not used for a long period.

Clean the power plug regularly. 

• Continued use of this product may cause fire or electric shock if the plug is not clean for a long time.

• Pull out the power plug before cleaning it with a dried cloth

Do not put items on the top of the product.

• Do not put items, such as a container for liquid (a vase, flowerpot, cosmetics, or liquid medicine) on the top of the product. 

• If any water or liquid is spilled on the product, the product may short circuit and cause fire or electric shock. 

• Do not walk on or hang any items on the product.

Do not install the product in an improper place

• Do not install the product in humid places, such as the bathroom, the shower room, near windows, or outdoor environments that experience rain, snow, or other harsh weather. Avoid installation near hot spring vapor. The preceding environments may cause faults in the product or electric shock under extreme conditions. 

• Do not put an exposed fire source, such as a lit candle, on the product.

Pull out the power supply during thunderstorms.

• Do not touch the product during a lighting storm, you may experience an electric shock. 

• Install or place components that supply high enough voltage to cause personal injury out of the reach of children.

Do not touch the power cable with wet hands.

Do not install the product in high temperature environments.

• Do not install the product near a heat source, such as a radiator, a heat reservoir, a stove, or other heating products. 

• Do not expose the product to direct sunlight, which may cause high temperatures and subsequent faults in the product.

When transporting the product:

• Pack the product for transport or maintenance by using the cartons and cushioning material provided with the product. 

• Move the product vertically during transport. The screen or other components are easily broken if the product is moved in an improper way. 

• Before you move the product, disconnect all external connections and separate all topple preventing products. Move the product carefully to prevent it from being hit or squeezed, especially the screen, which may cause injury if broken.

Do not cover or block up any vents on the product. 

• Any overheated components may cause fire, damage the product, and shorten the service life. 

• Do not lay the product down in a way where the venting surface will be covered.

• Do not install the product on carpet or cloth. 

• Do not use a cloth, such as table cloth, to cover the product.

Keep the product away from the radio.

The product complies with the international EMI standard to pervent radio interference. However, interference may still exists and causes noise in the radio. If noise occurs in the radio, try the following solutions. 

• Adjust the direction of the radio antenna to avoid the interference from the product. 

• Keep the radio away from the product.

Do not damage the power cable.

• Do not damage, change, twist, bend, or forcibly drag the power cable. 

• Do not put weights (such as the product itself) on the power cable. 

• Do not forcibly drag the cable when you pull out the power plug. If the power cable is damaged, please contact the local distributor to repair or replace it. 

• The power cable in the accessory box is for this product only, do not use it on other products.

Use the battery correctly.

• Galvanic corrosion, electric leakage, and even fire may be caused by improper battery usage. 

• It is recommended to use the designated type of battery and install the battery by the correct electrodes (positive and negative). 

• Do not install and use a new battery with a used one. 

• Take out the battery if the remote control is not used for a long period. 

• Do not expose the battery to overheated environments, such as sunlight or heat sources.

• Dispose of the used battery based on your local regulations.

Additional advice：

• Use the product in an environment with comfortable lighting. It is harmful to your eyes to watch in a too bright or too dark environment. 

• Relax your eyes watching for a period of time. 

• Keep sufficient distance from the product to protect your eyes and prevent eyestrain.

• Adjust the volume to an appropriate level, especially at night.

• Use amplifier equipment as the audio input source with caution. If you must use amplifier equipment, the input power should not exceed the maximum of speaker power. Otherwise, the speaker can become overpowered and damaged.

Special remarks：

• The product can only achieve zero energy consumption when no external input power supply is connected. Therefore, it is recommended to shutdown state when not using to reduce energy consumption.

• On the premise of ensuring the viewing quality, energy consumption can be reduced by reducing the brightness of the display.

• This product can be used with all kinds of built-in computers, which can be upgraded or replaced according to your needs.

Indicator

Machine Status

Off

Shut down or power disconnected

Red

Shut down

Green

Normal working state

Device fails to work normally

Remote control failure

Check whether there are other objects between remote control and equipment control receiving window, thus leading to failure of remote control.

Check whether the battery electrode in the remote control is correct.

Check whether the batteries of the remote-control needs to be replaced.

Machine has automatically shut down

Verify sleep settings in the settings app.

Check whether there is sudden power outage.

The system will automatically shut down if the interactive external video channel has no signal for 5 minutes. Please check the input and connection of the video signal and/or modify sleep settings of the external device.

PC mode

Image lack of color, color is incorrect

Check whether the VGA connector is well connected or has broken pins.

Verify the correct operation of the VGA cable. (replace)

Image is not rotating in Windows

https://i3group.atlassian.net/servicedesk/customer/kb/view/828243987

Touch operation

Touch function is not working

Verify that the USB cable is properly connected to the computer. And that the length of the USB cable does not exceed 5 meter without USB amplifier / hub.

Verify that the computer hardware and operating system supports touch screen operation.

(Windows 7 or earlier does not support HID touch screens).

(Some MacBooks do not support HID touch screens).

(Older Linux kernels do not support HID touch screens).

Video signal problems

No picture and no sound

Check whether the machine has started.

Check whether signal wire is well plugged, whether INPUT is corresponding to it.

If in internal computer mode, check whether internal computer is started.

With horizontal or vertical stripes or image dithering

Check whether signal wire is well connected.

Check whether other electronic equipment or power tools are placed around the machine.

No color, color is weak, or image is weak

Adjust chromatic and brightness or contrast in menu.

Check whether signal wire is well connected.

Audio problems

Image but no sound

Check whether mute button is pressed for mute.

Press VOL + / - to adjust volume.

Check whether audio line is connected correctly.

Only one speaker has sound

Adjust sound balance in menu. 

Check whether computer sound control panel only sets up one sound channel.

Check whether audio line is connected correctly.

HDMI output without sound

Check whether the external device is connected correctly.