Remote Display Management

The i3RDM enables support employees and IT administrators to manage and monitor an entire fleet of interactive flat panels from anywhere at any time ensuring they will always have full control.

Table of contents

Let’s start learning


Getting started

What are the key takeaways of this section? What will you learn?

  • Learn what the pre-requisites are

  • Find out more about the compatibility requirements for i3RDM

Pre-Requisites

Key take-aways:

  • What to take into account before buying/using i3RDM?

i3RDM Is the ultimate solution for remote management of interactive flat panels. However, before getting started, you need to check whether you comply with the following pre-requisites:

  • Is the IFP device I want to link to i3RDM running a standarf Android v7.0 or higher?

  • Does the device have a (stable) internet connection?

  • Are there specific firewall settings blocking external communication (all communication happens over HTTPS port 80).

In order to get i3RDM working with you IFP’s and existing infrastructure, you need to comply with the items mentioned above.

Also consider who in your organisation will be managing i3RDM and therefore will be needing access to the (cloud) system.

Compatibility Requirements

What are the key takeaways of this section? What will you learn?

  • With which kind of interactive flat panel does this work?

Compatibility with IFP’s from i3-Technologies
i3RDM work seamlessly with any recent type of interactive flat panel from i3-Technologies. As long as the device is running on Android 7.0 or higher you are able to take full control using i3RDM.

We assure full compatibility with our latest models:

  • i3TOUCH E10R, EX, PX, PXr

Compatibility with other brands
i3-Technologies strives to offer open systems that are compatible with existing infrastructure and hardware. Therefore we have made it possible to use i3RDM to control devices from other brands. The compatibility requirement remains the same; as long as the device has Android 7.0 or higher on board it can be enrolled into i3RDM.

Also have a look at how to acquire the i3RDM app if you want to enroll a display from a different brand. See: https://i3tech.atlassian.net/wiki/spaces/IRDM/pages/6258689/Using%2Bi3RDM%2Bwith%2Bnon-i3TOUCH%2BIFP%2Bs

Using i3RDM with non-i3TOUCH IFP's

What are the key takeaways of this section? What will you learn?

  • How to connect and enroll interactive flat panels from other brands

  • How to install the i3RDM APK on IFP’s from other brands

Each IFP connects to the i3RDM cloud management system through a client app which needs to be installed on the IFP.

i3RDM has the capability to work with any kind of IFP that has the Android operating system on board with this app installed.


Installation Procedure
First you need to download the APK from the i3RDM cloud management portal: https://rdm.i3-technologies.com

See the manual Registration Process if you do not have an account yet.

You can find the download at any time on every page in the “SUPPORT” section of the navigation.

Install the APK on your IPF of choice. Make sure your device can install APK’s from an unknown source by enabling this option in the security settings of your device.

Once the APK is installed you can get started with enrolling the device: Enroll an Android Interactive Flat Panel (IFP)

Since the i3RDM APK will need permissions to install/uninstall apps onto your Android IFP, you will need to add this permission. You can do this manually in the app’s security settings or accept the security prompt on your device the first time you attempt to remotely install an app with i3RDM.

Dashboard Overview

What are the key take-aways of this section? What will you learn?

  • The information presented on the dashboard

On the i3RDM dashboard you can see general information regarding all your enrolled IFP’s and available applications.

The total amount of enrolled devices on your i3RDM portal.

To enroll more devices, see Enroll an Android Interactive Flat Panel (IFP)

To remove a device, see Remove a device

The total amount of active devices. A device is active when it is turned on and not in sleep mode.

The total app usage for all your enrolled devices.

The total number of connected devices categorized by device type.

The well-being index for every connected i3CAIR

Controlling your devices

In this section we explain how i3RDM let’s you manipulate the IFP’s remotely.

Retrieving Device data

What are the key takeaways of this section? What will you learn?

  • The data available for an enrolled device

You can find data for a device on the device detail page of any enrolled device.

The following data is available:

  • Device model

  • Serial number

  • IP Address

  • MAC Address

  • OS Version

  • Last activity

  • App usage

  • Online/Offline status

  • Storage available

  • Total available apps

  • Total active apps on the device

  • App usage for the device

  • Apps

    • Installed apps

    • Available apps

    • Running apps

    • Installed version

  • Groups that include the device

Remove a device

Go to your devices and go to the device details of the device you would like to remove.

The delete option can be found under the more options icon of your main device details:

Enroll an Android Interactive Flat Panel (IFP)

What are the key takeaways of this section? What will you learn?

  • How to enroll an IFP to your i3RDM portal

Go to “My devices”.

You can start the enrollment process by clicking on the “+” button in the top right.

The next prompt will display your unique company code

Go to the device you want to enroll. This device must have the i3RDM client app installed. If this is not yet the case, you can easily install the i3RDM app from the i3STORE. If your device does not have the i3STORE available. You can also manually install the APK. For more info, see https://i3tech.atlassian.net/wiki/spaces/IRDM/pages/6258689/Using%2Bi3RDM%2Bwith%2Bnon-i3TOUCH%2BIFP%2Bs

Open the i3RDM client app on the device.

Follow the enrollment instructions, enter your unique code and choose a display name. Your device will be shown with this name in your i3RDM portal. This name can be changed later in the device details page.

Finish the enrollment process and get started.

Remote installation of apps

What are the key takeaways of this section? What will you learn?

  • How you can you install apps

  • How apps can be uninstalled from a device

Via app repository

Apps can be installed remotely from your app repository.

Choose the app you want to install. The “Manage application” window will open.

Choose a device or group of devices and press the “Install” button. The app will be queued for installation. It may take a few minutes for the installation to complete before the status changes.

You can follow the same steps to uninstall an application.

Via device details

Alternatively, you can also install and uninstall from the device details page.

Go to “My devices”.

Choose the device you want to install apps on from your enrolled devices and press the “detail” button.

Besides information about your device, you will also see a list of all available apps. Each app has either an install or uninstall button depending on the status of the app on that device.

It may take a few minutes for the installation or removal to complete before the status changes.

Send a message to the display

Go to “Messages” for a list of previously sent messages.

Here you can find the details and status of all messages sent to the device. You can also create a new message by clicking on the “+” button.

Fill in your message details and choose either a device or a device group for the message to be sent to.

Grouping devices

What are the key takeaways of this section? What will you learn?

  • How to group devices into device pools that will all get the same app configuration

To be able to group devices. A group must be created first.

Click on “Groups” to create and edit groups. When creating a group or editing a group you can immediately add one or more devices to the group.

Alternatively, you can add or remove a device from a group in the device details page.

After a group is created and devices have been added to it, you can select this group instead of an individual device when installing an app from the app repository. See Remote Installation of apps

Edit profile

What are the key takeaways of this section? What will you learn?

  • How to edit my personal information

  • How to change my password

You can change your accounts settings by clicking on your profile picture and choose “Edit profile”.

Here you can choose to:

  • Update your personal information (e.g. name, email, …)

  • Change your password

User mangement

Whats are the key takeaways of this section?what will you learn?

Describe the actual feature here…

License and purchase information

Whats are the key takeaways of this section?what will you learn?

  • Here you will get to know how you can acquire the appropriate license

  • We will also explain the legal aspects of the i3RDM license

Describe the actual feature here…